shipping

What is the cost of shipping?

We will ship it to you anywhere for FREE. We ship worldwide to almost all countries. 

What are the different shipping methods available?

We can export by courier like ARAMEX, DHL, SKYNET, UPS, EMS, TNT, FedEx or Air Freight. We export gemstones after receiving FULL payment. Delivery time negotiable. Generally we will ship the stones within 5 working days.

Are all shipments insured?

All gem parcels we send are fully insured and traceable. Our FREE shipping charges are excluding of insurance charges. 

How long after I order will my gem parcel be shipped?

All gems are shipped within 5 days. We will send you an email to confirm the outgoing date and give you the estimated arrival date at your address. We keep you updated regarding the status of your order. 

What about customs charges, duties or VAT?

Please be advised that we cannot control nor pay for any customs charges, duties or VAT in your country, as they vary from country to country and are beyond our reach. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

What if my gem parcel gets lost during shipment?

Moreshine Gemstone takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit.

lab services

Your gemstones are treated, clarity enhanced or color enhanced?

Moreshine Gemstone only sells gems that are 100% untreated except tanzanite which is normally heated only. It is very common for natural tanzanite to be heated. Heating the tanzanite can intensify color and clarity, making the tanzanite more beautiful and valuable.

All your gemstones are natural or synthetic?

Every gemstone available in our company is natural, it means was mined from the earth. We do not sell synthetic or lab created gemstones.

What does the term "Eye Clean" mean?

Eye Clean is a term used to describe Inclusions inside the gemstone are not visible without magnification.

Can I get certificate from gemological lab?

Please do note that in some cases if gem lab certification is to be arranged, it might takes 5- 7 working days extra. We provide certificates issued by African Minerals and Geo-sciences Centre (AMGC). Extra charges will be paid for lab service. 

payment options

How can I pay online?

  

  1. Go to our website www.moreshinegem.com
  2. Locate the product by browse through the categories.
  3. Once you locate the item, click on the ‘Add to Cart’ button
  4. Our minimum total price to the product MUST BE US$ 500 for you to checkout. Let us say you want to purchase Agate which is US$ 3 per carat. For you to checkout you have to pay US$ 3X 170 carat = 510. You put 510 in the QTY. Take note every product has MINIMUM ORDER please read product details.
  5. If you wish to continue shopping for other items, click on ‘Continue Shopping’. 
  6. Enter your billing information to complete your order. This can be done either while logged in or as a guest. NO registration is required to use our website. 
  7. Once you are entered billing information click on ‘Continue’ to proceed.
  8. Then click on “PLACE ORDER”
  9. After verifying your order, we will send Invoice by email to complete your order for choosing the payment options you prefer.
  10. You will receive email within 24 hours to complete your payment by choosing preferred payment method like Master card, Visa card or American Express supported by PesaPal system.
  11. We will export gemstones after receiving FULL payment. Delivery time negotiable. Generally we will ship the stones within 5 working days 


Do you accept Credit cards?

We accept Visa card, MasterCard and American Express credit cards via PesaPal (no PesaPal account required).

Do you use Bank transfer?

You can also Wire Funds our account at EcoBank. Bank details will be emailed to you with your order confirmation.

If I visit your shop do you accept credit cards?

Yes, we accept Master card and Visa card only.

Can I shop on the website without registering my account?

Yes, you can shop on Moreshine Gemstone website as a registered user or as a guest. 

Are the prices on the website the same as the prices at the shop?

Yes, Moreshine Gemstone has a one-price policy for its shop and website.

Can I send money to a mobile number to make the payment?

We also accept local East Africa mobile transfers including Mpesa, tiGo Pesa, Airtel money

Can I pay Cash on Delivery?

We do not support cash on delivery at the moment. 

Can I purchase from the website using Paypal?

It’s not possible to purchase using PayPal. At the moment, we cannot receive money by PayPal in Tanzania, we can send only

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